What exactly is a Consumer Priority Service Plan? An extended service plan is generally an extension of your original manufacturer's warranty. Most manufacturer’s warranty their products to be free from defects for up to one year from the date of purchase. This warranty virtually guarantees you that if your newly purchased product fails, the manufacturer will protect you from the high costs of replacement parts and labour necessary to repair your product. Consumer Priority Service extended service plans lengthen your product's coverage for up to an additional 36 months to ensure you get years of performance satisfaction from your newly purchased product.

How is this different from the manufacturer's warranty? A manufacturer's warranty usually offers limited coverage for a limited time, with parts and labor carrying separate lengths of coverage.

For example, a common manufacturer warranty on a television might cover a consumer for one full year on parts defects but only 90 days on the high cost of labor involved to change those parts. CPS extended service plans provide comprehensive, long-term, even-length coverage. This means that should your product fail within your plan's coverage time frame, both parts and labor costs are covered.

Where do I buy a Consumer Priority Service Extended Service Plan? Consumer Priority Service Extended Service Plans can be purchased along with your product at participating retail and internet affiliates. If you purchased a product from a retail store that does not carry CPS extended service plans, you may call 833-WolfPack (833-965-3722) or place the order above.

Can I renew my Consumer Priority Service extended service plan? Yes, service plans are renewable and must be submitted 30 days prior to the original plan's expiration. Please contact a CPS representative to discuss your renewal options at (800) 905-0443.

What should I do if I need extended service? CPS offers an easy-to-use interactive form online that you may use to request that we initiate a claim on your product. Your other alternative is to call the toll-free number (800) 905-0443 and have a qualified representative make this request for you with the information you will provide. We believe that our claim initiation request process is the absolute best our industry has to offer. It is designed for simplicity and speed.

Who will perform the service on my product? Our company works with over 11,000 authorized service professionals. Each technician is extensively trained by the respective manufacturers to provide service on your products.

Authorized technicians must complete annual and bi-annual continued education exams in addition to being well versed in manufacturer-supplied update bulletins to ensure their level of expertise is as current as the new products that come to market. We urge our customers to provide feedback regarding their experiences, which we later use to ensure that the level of service we are expected to provide is exactly the level of service you receive.

May I transfer my Consumer Priority Service extended service plan to another person? Our service plans are 100% transferable. If you would like to transfer ownership of the covered product along with its coverage, we require that the request be submitted in writing. For assistance, please contact a CPS representative at (800) 905-0443. Please have all of the new owner's information on hand when requesting a transfer.

Will I have to pay a deductible or any other hidden costs? Generally, the amount of a deductible is almost always proportional to the amount of the premium charged. In order to have a lower deductible, even as low as $0, the plan holder would generally have to agree to a higher premium.

For those who want lower premiums, they must agree to a higher deductible. Every CPS service plan carries a $0.00 deductible along with low premiums. This means that with a CPS service plan, there are no high upfront costs, and we are committed to covering 100% of the of the parts and labor costs on any authorized claim.